Warranty & After-Sales
Buy with confidence — selected equipment is backed by a manufacturer warranty and our after-sales support.
Our warranty promise
Selected machines and equipment carry a manufacturer warranty. Where a warranty applies, the period is shown on the product page. Warranty covers manufacturing defects under normal, intended use.
Warranty does not cover normal wear and tear, misuse, accidental damage, unauthorised repairs, or commercial overuse of home-rated equipment. Keep your order confirmation as proof of purchase.
Warranty FAQs
How long is the warranty?
It varies by product. The exact warranty period is listed on each product page where applicable.
How do I make a warranty claim?
Contact us with your order number and a short description (photos or video help). We'll guide you through the next steps.
What do I need to claim?
Your proof of purchase (order confirmation) and details of the issue. Keep original packaging where possible.
Still have a question? Our team is happy to help.
Contact us